Unified communications have gotten more and more important for companies, with 83 % of organizations anticipating the variety of distant staff they’ve to extend within the coming yr.
However findings from a brand new survey by Dell of execs answerable for managing UC platforms present that 95 % of respondents face challenges in delivering a top quality UC service to their distant staff.
Equally regarding is that 79 % of IT respondents rely upon customers to alert them to UC high quality of service points that must be addressed, which means many points by no means get reported to IT.
Whereas 98 % of respondents see worth in gaining perception into UC distant employee utilization, 75 % say that their present UC know-how lacks the analytic or diagnostic capabilities to assist ship higher distant employee experiences.
When UC fails staff are more likely to flip to unsupported communications instruments, 77 % of respondents have knowledge safety considerations over this and 55 % fear about sustaining compliance laws.
“Organizations at present are growing their investments in unified communications platforms to help a rising distant workforce, but they lack complete UC analytic capabilities to get clear insights into how their distant staff are utilizing the UC platforms, if in any respect,” says Curtis Johnstone, senior UC Product Architect and Distinguished Engineer, Dell Techniques and Info Administration, and Microsoft Skype for Enterprise MVP. “As funding in these capabilities grows, organizations want higher visibility into their UC platforms, each to offer a top quality expertise that encourages adoption, and higher handle prices and decide ROI. Dell is dedicated to delivering options that maximize the funding in UC by enabling IT organizations to extra successfully convey the productiveness advantages of UC to their workforce, together with the distant employee, and to understand the price advantages of consolidating their investments in a number of UC platforms”.
Different findings embrace that 71 % of organizations say they’ve elevated UC investments to raised help distant staff. Nevertheless, many nonetheless expertise adoption challenges, with coaching difficulties, high quality of service points and sudden prices the highest limitations.
Almost 50 % of survey respondents say they face points when utilizing their UC platform remotely, and use quite a lot of workaround methods to repair the issues, exposing the enterprise to danger and discouraging adoption. Additionally 69 % of organizations say they can not monitor utilization charges which makes it exhausting for them to guage UC funding selections.
You will discover out extra about Dell’s unified communications answer on the corporate’s web site and there’s a abstract of the report’s findings in infographic type under.
Picture Credit score: Bevan Goldswain / Shutterstock